At Solopy, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.
Eligibility for Refunds
- Products: Refunds are only available for products that are unused, unopened, and in their original packaging. You must request a refund within 14 days of receiving your order.
- Services: If you have purchased a service and are not satisfied, you may request a refund within 14 days of the service being provided.
- Custom Products: Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival.
The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
About return shipping costs
The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] within 14 days of receiving your product or service. We will get back to you with the return address in 24-48 hours.
- Return the Product: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.